A friend sent me this email today from Google fiber:
His first response to me says it all:
Didn’t know there was an issue but thanks Google!
Meanwhile I had similar issues this past week with Comcast.
Did they get ahead of the issue and reach out to me before I was aware of the issue? No.
Did they offer me a credit as “paying for something while it doesn’t work, just doesn’t work”? No.
Did they even apologize for the outage? No.
No product or service is perfect. Issues will happen and I’m ok with that. The difference is all in how your company handles them.
You can tell your customers that you care until you’re blue in the face, but I’d recommend building companies that spend their time showing their customers that they care by their actions. In the meantime, since I don’t have another high speed internet alternative, I hope you’re listening @ComcastCares.
At the time (back in the 70s) was IBM the best option? Ehh, there were probably some upstarts that could have potentially been much better.
But did that matter to the guy who was putting his reputation or even his career on the line? Nope, not a bit! Fear, uncertainty and doubt led rational people to continually opt for the safe and conservative option.
Today we have a new president.
In the liberal tech world Hillary Clinton was IBM. Would she be the best President? Ehh, probably not. She was the safe & conservative option; with her at the helm the chances of the US self-destructing would have been slim. Instead, America interestingly said that it’s ok with a little fear, uncertainty and doubt, in the form of Donald Trump.
So what will Trump be? Will Trump be the garage upstart that disrupts the entrenched political machine and gets us out of our democratic rut? Or is he just a conman selling us vaporware, that hopefully won’t take the rest of the country down with him?
Let’s all hope it’s the former…
Absolutely! Electric cars will reduce our oil dependency and autonomous cars will reduce road deaths.
But what makes these advancements so intriguing is the second-order effects. Benedict Evans nails it:
And that’s not all. What about
- The millions of truck, bus and Uber drivers who have jobs at stake
- International relations in a world where the US isn’t as dependent on Middle Eastern oil
- The consumption effects of wanting to replace a car as often as you upgrade your phone
These are two amazing slides. Thanks Benedict.
It’s the 8th of January so by now you’ve seen plenty of posts about setting new goals for the new year.
However, if you’re going to go through the effort of setting goals (which is a good first step), remember these tips for setting the right kind of goals so that the effects last throughout the year and you’re not off the wagon before the end of the month.
1. Create S.M.A.R.T. Goals
S.pecific, M.easurable, A.ssignable, R.ealistic and T.ime-related (or some variation of that acronym).
2. Use the Aspire-Achieve-Do Method
Setup a goal framework that links your long term ambitions to daily and weekly habits.
3. Measure Your Results
How’d you do last year? I recommend aiming for a range of 60%-80% goal achievement. Any less and you probably didn’t have a good year or were unrealistic with yourself. Any more and you’re not stretching yourself enough. In any case, after you set your goals this year set regular reminders to check in on your progress.