Recently our team gave a round of customer feedback demos to some customers, showing off a completely redesigned eVestment Input portal.
On the surface everything went perfect. After all, the users had consistently praised the new look. All our hard work had paid off.
If you looked closer though, we didn’t actually learn that much. Responses were generic & unactionable. And while positive, there wasn’t any hard evidence to back it the good things we hear. Instead, this became a good opportunity share some best practices on how to capture great customer feedback.
Every company I’ve worked at – large or small, startup or big enterprise – has had a conference room problem.
One of two things inevitably happen:
- You can’t find an open conference room to book because they’re all already booked. Yet at meeting time the conference room goes unused because the original booker cancelled the meeting (but not the room reservation), had a recurring meeting that didn’t meet today, or heck, is no longer with the company.
- You get kicked out of your room by a more important meeting. Ever heard the, “I’m sorry but we have CLIENTS and need the room,” excuse?
What if there was a better way to use software to book conference rooms?