Flown lately? If so, have you seen this sign?

Why Yes TSA, there are plenty of ways you could improve the airport security experience! But before that can happen you first need to improve how collect this feedback. And QR codes aren’t the answer.

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Recently our team gave a round of customer feedback demos to some customers, showing off a completely redesigned eVestment Input portal.

On the surface everything went perfect. After all, the users had consistently praised the new look. All our hard work had paid off.

If you looked closer though, we didn’t actually learn that much. Responses were generic & unactionable. And while positive, there wasn’t any hard evidence to back it the good things we hear. Instead, this became a good opportunity share some best practices on how to capture great customer feedback.


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Every company I’ve worked at – large or small, startup or big enterprise – has had a conference room problem.

One of two things inevitably happen:

  1. You can’t find an open conference room to book because they’re all already booked. Yet at meeting time the conference room goes unused because the original booker cancelled the meeting (but not the room reservation), had a recurring meeting that didn’t meet today, or heck, is no longer with the company.
  2. You get kicked out of your room by a more important meeting. Ever heard the, “I’m sorry but we have CLIENTS and need the room,” excuse?

What if there was a better way to use software to book conference rooms?

conference room booking system

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Before reading this week’s post, spend a few minutes and listen to this podcast from Planet Money.

No! Burger

I have this unusual aversion to one of Atlanta’s trendy burger joints, Yeah! Burger.

Unusual because I like a good burger a lot! I frickin’ love them. When I worked at BlueFletch burgers were my ‘flare’.

Screen Shot 2015-09-29 at 8.35.04 PM
And for that matter, I like Yeah! Burgers’ burgers. But they’re not on my list. Thing is, I’ve had trouble figuring out why, or where this aversion came from.

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Employment at Will and Right to Work are often mixed up and confused.

Here’s a quick overview of both and how to distinguish them from each other.

Employment at Will

Think of it as: You can be fired without cause

Employment at will means that an employer can terminate an employee for any reason they want, as long as it’s not an illegal cause. Good cause, bad cause, or no cause at all, you can get laid off.
If you crushed your recent TPS report, you can still get fired. If you mailed it in and did a poor job, you can get fired. The other way to look at it is that you, as the employee, can also leave the employment relationship without cause.


The only cases you can’t get fired for are illegal ones, such as for race, sex, religion, age, etc. Another common exception to at-will employment is if the written contract of employment is for a defined duration.

Similarly, the practice of giving two-weeks’ notice is not required by law (as long as your employment contract doesn’t have a specified duration). Then again, remember the impacts and consequences of not doing so, such as asking for a future reference from your previous employer.

Here in Georgia we are an at-will employment state.

Right to Work

Think of it as: You can’t be forced to join a Union

Georgia is also a Right to Work state. Right to Work is often confused with At-Will Employment but is much different.

In essence Right to Work means that you can’t be forced to join a union to work at your company.

right to work picketing union

Why Right to Work Laws Exist

Proponents of Right to Work laws argue they are pro-business. By not allowing union mandated membership, companies can be more competitive. In theory unions hurt economic growth so in turn the economy as a whole gains from a freer business environment with things like more competition, more jobs, etc.

On the other hand, opponents of Right to Work laws argue that without unions, employees see decreased wages and benefits. In addition, in theory companies maintain too much control, as compared to the employee, in a Right to Work state.

Many cities have been actively campaigning against Uber for various reasons in favor of the existing Taxi Cab networks. At times it’s resulted in Uber being blocked in some parts of the city, or some services (such as UberX), or being kicked out altogether.

Yet I recently saw an article, Show Me the Way to Go Home: An Empirical Investigation of Ride Sharing and Alcohol Related Motor Vehicle Homicide, which confirmed what myself and likely you have also suspected. In short, it found:

A significant drop in the rate of homicides [arises] after the introduction of Uber.

The article also confirmed that educational institutions have yet to adopt click bait headlines.

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I see more and more SaaS companies adopting use of the Net Promoter Score (NPS) metric.

If you don’t know yet what I’m talking about, you’ll surely recognize this survey question:

Net Promoter Score_orig

How likely are you to recommend XYZ product/service/etc to a friend?

Followed by a simple 0 to 10 point scale ranging from Not Likely to Very Likely. NPS is considered one of the best ways to measure customer loyalty and the growth potential of your product.
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This post is less about how to activate this Apple iOS feature and more about bringing awareness that it exists!

If you’ve ever been on an SMS or text chain with a half dozen of your friends it can get out of control quickly. Before you know it, a dozen back-to-back texts in the span of a minute has your vibrating and ringing phone making you feel more like you’re at a club instead of the office cubicle you’re sitting in. If you have an Apple Watch too, you really feel the pain!

Sure we all know how to turn off all text / SMS notifications, but did you know you can turn off notifications for an individual text chain?

Step 1. Open Up The Group Text

First, open the Apple Messages app from your iPhone and select the group you want to mute.

(A quick reminder, this guide is for iOS users – iPhones, iPads, iPods and the like – as of iOS 8.)

Step 2. Tap “Details”

Step 1

Step 3. Turn “Do Not Disturb” On to Mute

Step 3

And that’s it.

Don’t worry, you’ll still get the red number badges above the iOS Messages app so you’ll know when a new message is in, but without the distracting notifications!

Easy fix to a frustrating, but very real problem, as Gizmodo and GroupXiT agree. Thank you Apple for stopping the insanity!

Sometimes you can just drop an image right in to your site.

For example, if your image’s background and the site’s background are the same (or even better, the image’s background is transparent) then you’re probably just good-to-go, like this:


However when you have an image with a different background color,

Various_iPods    Various_iPods

Or especially a changing border background color that’s inconsistent around the four sides,


A proper border can help create a smooth transition between your image and the rest of the page. It’ll make your post look a lot better without much work at all.

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Let’s try something different here.

On average the posts here are around 1,000 words and come in once a week or so. But what if the posts weren’t quite as involved?

John Carmack explores this idea when he talks about blogging about the little things.

It doesn’t need to be big, significant, detailed, mind-blowing to come out but just of a little value. It is helpful to think just of one person who had the exact same problem as yours and was helped by your post. Maybe the post won’t get thousands of shares as we see in our reading list but hey, it saved someone’s time :).

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